An E-commerce Coordinator is responsible for managing the day-to-day operations of an online store, including product listings, website maintenance, order processing, customer service, and marketing initiatives, ensuring a seamless shopping experience for customers while driving online sales and achieving business goals across the e-commerce platform. 

Key Responsibilities:

• Product Management:

• Create and maintain accurate product listings on the online store, including descriptions, images, pricing, and inventory levels. 

• Update product information regularly to reflect changes in stock availability, pricing, or promotions. 

• Manage product categories and navigation on the website for optimal user experience. 

• Website Management:

• Monitor and maintain the e-commerce website, ensuring functionality and resolving technical issues. 

• Implement website updates and design changes as needed. 

• Optimize website performance for search engines (SEO) to improve visibility and organic traffic. 

• Order Processing:

• Process online orders efficiently, including order confirmation, payment processing, and shipping coordination. 

• Manage order fulfillment and inventory tracking. 

• Address customer inquiries regarding orders, shipping, and returns. 

• Customer Service:

• Respond to customer inquiries and complaints through various channels (email, phone, live chat). 

• Resolve customer issues promptly and professionally. 

• Monitor customer feedback and identify areas for improvement. 

• Marketing and Promotions:

• Develop and execute online marketing campaigns to promote products and drive sales. 

• Utilize social media platforms to engage with customers and increase brand awareness. 

• Create email marketing campaigns to nurture leads and promote special offers. 

• Analytics and Reporting:

• Track key performance indicators (KPIs) such as website traffic, conversion rates, and sales data. 

• Analyze customer behavior and identify trends to inform future marketing strategies. 

• Generate reports on e-commerce performance to share with stakeholders. 

 

Required Skills and Qualifications:

• Strong understanding of Magento e-commerce platform.
• Proficiency in web analytics tools (e.g., Google Analytics)
• Excellent communication and customer service skills
• Attention to detail and ability to manage multiple tasks effectively
• Basic understanding of SEO and digital marketing principles
• Proficient in Microsoft Office Suite 

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